Reservations are required. We do not accept late arrivals or walk-ins.
Check-in: Check in is always by appointment between 2 – 6 pm daily. A lock-box option for check-ins after 6 pm is available with advance arrangements. You may drop off luggage before 11 am. If you arrive between 11 am -2 pm we suggest you stop for lunch or a coffee and snack at Sweetcakes Bakery, Podhalanka or Lovely – all near the Blue line subway stop.
“Self” Check-in: After 6 pm check-in is with a lock box. This should be arranged with us at least 72 hours prior to arrival, we will generally use your postal/zip code as the lock box code. Late arrival without a “self” check-in may incur additional fees.